Jonathan McGee and other managers at Thornes Marketplace in Northampton were having trouble with people bringing dogs (and sometimes other animals) into the building. When tenants said they have an emotional support animal, were they covered by the law or where only service dogs were allowed? What about if the dog is off-leash, barking, or has soiling accidents? They contacted Sharon at At Your Service for a presentation and consulting to help them understand service dog laws and terms and how to handle such situations.
I am the Facility Manager for a five-story retail establishment. Sharon’s guidance was incredibly helpful to us in learning how to navigate the complex and shifting web of codes, rules, and regulations surrounding service animal law.
Sharon clearly and succinctly tutored our staff on how to identify service animals, how to approach customers with these animals, and how to support them.
At Your Service provided best-in-class guidance on these issues and we wholeheartedly endorse them to anyone in the service industry.
As a retail facility operator, we have observed an escalating volume of customers who expect to bring their animals with them into the marketplace. Navigating the opaque and overlapping expectations related to code compliance on these issues can feel hopelessly challenging. Sharon’s guidance can help cut through this confusion and provide critical expertise. We cannot recommend her enough.