Thanks again! Penny and I really enjoyed the class and learned so much! I actually put my auto-response to use last weekend when we were out. I used the whole sequence (starting with the auto-response of “one moment” then the rest followed naturally)! Penny did great! A bit distracted but was able to refocus and stay focused while the woman insisted on asking me about service dog breeds etc LOL so that exercise in class got put to use right away. It’s definitely something I struggle with but it was soooo much easier since we had practiced it!!!