Client Contract

At Your Service Dog Training, LLC is excited to share our expertise and help train your dog to be a better mannered companion or helpful working service dog. Please review this form, ask any questions you have, and initial/sign so we can begin to put our effective, positive methods to work for you.

1. This agreement is between At Your Service Dog Training, LLC [hereafter “At Your Service” or “Trainer”] and [print/type your name]

[hereafter “Client”], for training Client’s dog

2.Client acknowledges and understands the risks associated with owning and/or training a dog, including without limitation the risk of dog bites to Client or others, needing to rehome or career-change a dog not suited to work as a service/therapy dog, and any attendant emotional or physical distress or injury from raising and/or training a dog. Client knowingly and voluntarily accepts these risks by entering into this agreement.

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3.Client acknowledges and agrees that At Your Service is not responsible for unintentional errors or omissions in training, and that Client is and will remain solely responsible for the actions of Client’s dog. Client agrees to indemnify and hold harmless At Your Service, including its owners, trainers, employees, and agents, from any and all claims of injury, losses, expense, costs, or damages of any kind or nature whatsoever, including legal fees, caused in whole or in part by Client and/or Client’s dog while under At Your Service’s instruction or control, and/or while under Client’s care as a result of following any training instructions.

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4.While At Your Service endeavors to support Client in acquiring or training a dog to meet Client’s goals and preferences, Client recognizes that animal behavior is unpredictable, and animals may develop unforeseen health or temperament issues, or turn out to be unsuited to Client’s expectations or goals. Client understands and agrees that At Your Service offers no guarantees or express/implied warranties with regard to assessment, recommendations, training, and/or products or services, and that the same do not carry a guarantee of effectiveness with the particular dog and/or of meeting Client’s training, behavior, or working/service dog goals.

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5.Consistency and continuity are required for appropriately training a dog and/or to modify his/her behavior. Therefore, At Your Service maintains a strict no-cancellation policy. If Client cancels a training session, Client understands that the lesson is forfeited, and no partial or total refunds will be given. Client understands that deposits are also non-refundable.

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6.Client states and affirms that Client has provided At Your Service complete and accurate information about Client’s dog, including its habits, health, behavior, training, temperament, and any other matters that may impact Client’s suitability for group classes and/or risk of injury to the dog, other dogs, and people. Client further understands that, at the discretion of the instructor, any dog or team may be removed from any class without notice if any concerns arise, which include without limitation: excessive barking, potentially unsafe behavior around other dogs or people in the evaluation of the instructor, signs of excessive stress in the dog, or the dog is not sufficiently in control by the handler during class. When possible, At Your Service may be able to offer a private training session in place of the group course, but no total or partial refunds will be given.

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7.Client understands that all training services are good for one year from commencement of services, and any services not used within the one-year period will be forfeited and cannot be transferred to other people or dogs, or used for other services. Payment for private lessons cannot be used for group classes, and vice-versa.

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We are committed to treating all Clients with respect, sensitivity, and privacy. We also recognize that the nature of training service dogs appropriately, sufficiently, and with best practices for clients may require some degree of disclosure – as by definition a service dog or service-dog-in-training identifies its handler as having a disability. Further, to support Client training goals, we may need to communicate with Client’s healthcare provider (with Client’s permission) or Client’s dog’s veterinarian to train the dog in the best possible way. Please read this form carefully and initial your agreement to the terms. Please get in touch with questions. Your trust and comfort are very important to us! Thank you.

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At Your Service believes that electronic documentation is an incredibly useful training tool, and Client understands and agrees that Client and Client’s dog may be videotaped or photographed during lessons or consultations to enhance Client’s training skills, and such images will be made available to students in Client's class and internally at At Your Service.

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10.

Media Permissions:

NOTE: Please indicate your preference for media use of photos and videos of you and your dog by choosing ONE of the options below.

At Your Service would like permission to use photographs or videos, including Client’s and Client’s dog’s name, likeness, image, voice, appearance, and written communications, along with Client’s and Client’s dog’s name, for website, social media, promotion, publicity, or other digital or written materials.

Full PermissionClicking here or initialing below without choosing another option affirms FULL media permissions: At Your Service has full permission to use audio, video, photos, the dog’s name, the client's name, and any written testimonial on social media (Facebook, Youtube, Instagram), its website, promotion, publicity, or other materials.

ORClick to view additional options

Partial PermissionClick to affirm partial media permissions: At Your Service may share images and videos of the dog, as long as they do not use client's name, photos or videos of client, or identifying information about client.

Opt OutClick to OPT OUT of all media permissions: Client denies At Your Service permission to use images of their dog, as well as images of themselves for promotional purposes.

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11.Client shall pay At Your Service the agreed-upon fee, as set forth in At Your Service’s fee schedule, prior to the start of the agreed-upon training, which is non-refundable and non-transferrable, subject to the limited exceptions stated below.

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THIS IS A LEGALLY BINDING AGREEMENT. PRIOR TO SIGNING, CLIENT SHOULD REVIEW CAREFULLY, ASK ANY QUESTIONS, AND ASSURE THAT CLIENT UNDERSTANDS AND AGREES TO EACH AND EVERY PROVISION.

By signing below, I hereby state and affirm that I have carefully read this agreement, asked any questions I have, understand every provision and their ramifications, agree to be bound by the same, have had the opportunity to seek the advice of legal counsel, and knowingly and voluntarily enter into this agreement without reservation.

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Client Contract

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